If you do not find the answer to your problem here, please contact the Credit Union. Wherever possible, please provide as much detail as well as the error message you receive when encountering this problem.
Timeout message when logging in
The Members Area uses a temporary file called a Session Cookie to check whether you are logged in. The file is temporarily cached on your computer the moment you login successfully, and is deleted immediately you click the logout button. However, if cookies have been disabled in your browser’s settings, you will not be able to login, and you may receive the following message: Your session has Timed Out due to a period of inactivity
Can't view the login page or any other secure page
The login page and the Members Area pages are digitally encrypted by a secure certificate to protect the integrity of information passing between your computer and our web server. These pages can be recognized by their address which usually begins with https://, where the s indicates a secure page.
Unfortunately, older browsers do not recognize the newer digital certificates, and so must be upgraded if logging into your account is required. The advantages of these certificates are clear: no one but you can view your account details.
Sometimes even the latest browsers and operating systems contain bugs or security loopholes which prevent logging in, and it becomes necessary to download a fix or an update for your particular browser or computer.
If possible, you should be using the latest version of Internet Explorer or any of the alternative browsers (Firefox, Google Chrome, Safari, Opera, etc.) You should also make sure you have downloaded the latest patches, fixes and updates for your browser, particularly if you are accessing the Internet from a computer running Microsoft Windows.
These patches, fixes and upgrades usually resolve login problems, but they have the added benefit of improving the security of your computer, protecting against malicious downloads and viruses.
The latest versions of the most popular browsers can be downloaded from the following links:
Download the latest version of Microsoft Internet Explorer
Download the latest version of Safari
Download the latest version of Firefox
Download the latest version of Google Chrome
Download the latest version of Opera
If you already have an up to date browser, you may also need to run a Windows Update if your computer is running Microsoft Windows. It is a good idea to run this update regularly because it will improve your computer’s security. The Windows update can be run from the Windows Start Menu » Windows Update, or by clicking the following link:
If you have never run this update before, it will take some time to complete the necessary steps. Thereafter, if you run the update regularly, it should be much faster.
The Members Area is being updated when I login
Your account balances and transactions are updated in the website regularly so that when you login you have a recent and up-to-date reflection of your finances. This usually happens either before the working day begins or at the end of the working day, but it does mean that the Member’s Area is momentarily offline. Return to login a few minutes later and you should be able to view the latest information for your account once more.
If you continue to experience difficulties, it is likely that there is some other error, and you should contact the Credit Union.
It says my PIN or Date of Birth are wrong
If you have recently registered for your PIN, it may take up to 48 hours to reflect in the website, and you should try again the following day or contact the Credit Union.
Make sure you enter your details exactly as requested. Here are some guidelines:
Member Number – type your complete member number into the textbox provided, making sure you have no spaces between characters, and you have not omitted anything.
PIN – ensure there are no spaces between characters, and make sure you enter a number only (no alphabetical characters).
Date of Birth – type your date of birth exactly as requested using the formula dd/mm/yyyy. Don’t forget to add the forward slash / between the day, month and year.
If you still cannot access the Members Area, there may be some other problem, and you should contact the Credit Union.
Cookies and Your Security
The Members Area uses a temporary file called a session cookie to check whether you are logged in. The file is temporarily cached on your computer the moment you login successfully, and is deleted immediately you click the logout button.
How to enable cookies
How to enable cookies in Microsoft Internet Explorer
How to enable cookies in Firefox
How to enable cookies in Google Chrome
How to enable cookies in Safari
How to enable cookies in Opera